Privacy Policy

Last updated: September 2026

Introduction

This privacy policy explains how ash-plover collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

We may collect the following types of personal information:

Name and contact information including email address
Information about your banking arrangements and financial circumstances as relevant to our services
Details about your travel patterns or business operations when necessary for consultation
Technical information including browser type, operating system, and IP address
Usage data about how you interact with our website

How We Use Your Information

We use the information we collect for the following purposes:

To provide financial advisory services related to cash withdrawal fees
To communicate with you about your enquiries and service requests
To improve our website and services
To comply with legal and regulatory obligations
To send you relevant information about our services, with your consent

Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance: to deliver the services you have requested
Legitimate interests: to improve our services and communicate with clients
Consent: for marketing communications, where required
Legal obligation: to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and delivering our services
Professional advisers including lawyers and accountants
Regulatory authorities and law enforcement when required by law

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure encrypted connections for data transmission
Access controls limiting who can view your information
Regular security assessments and updates
Secure storage of physical and electronic records

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain client information for seven years following the conclusion of our services.

Your Rights

Under data protection law, you have the following rights:

Right to access: request a copy of the personal information we hold about you
Right to rectification: request correction of inaccurate or incomplete information
Right to erasure: request deletion of your personal information in certain circumstances
Right to restrict processing: request limitation of how we use your information
Right to data portability: receive your information in a structured, machine-readable format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 52 Wardour Street, London, W1D 6BX, United Kingdom

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.